Dear All, I have attached here a book titled 'Mastering the Rockefeller Habits, written by Verne C. Harnish. You can contact the author directly at. The executive team is healthy and aligned. Team members understand each other's differences, priorities, and styles. The team meets frequently (weekly is. Author: Verne Harnish Pages: Publication Date Release Date: ISBN: Product Group:Book Read here.
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Editorial Reviews. Review. "The undisputed expert in helping entrepreneurs grow their firms [has] now brought you his powerful ideas in book form. Mastering the Rockefeller Habits. Verne Harnish. 3 | Page book for every employee. It's very inexpensive training and provides the rest of the employees. MASTERING THE ROCKEFELLER HABITS — OVERVIEW. OVERVIEW. ( Reading this chapter provides a summary for those executives who want to scan the.
It says a lot about the founder's philosophy and style. We can improve credit scores within days and finance clients with no income and no cash on million dollar purchases. Where are you stuck? Mc Donalds Bottlenecks. Umair Ashraf. Who should be on review team?
Some people will list as a hassle communications problems. Here you are looking for a pattern of recurring hassles.
This guideline has its roots in such principles as the right to face your accuser and to be present when being judged. In this case. You can't solve every hassle right away. Being specific also means being careful when using the words "always. But you should still ask "what did we do wrong that caused this person to fail? Did you write in generalities or list specifics. One of the best ways to get to the root of the problem is using the "5 Whys" technique. Maybe you've waited too long and the person has to be let go.
And by having the other person present. If you don't get to the root of the WHAT. Ask "why" several times until you get to the root cause. Getting everyone in the room together also helps to minimize suboptimization where fixing a problem in one part of the organization causes greater problems elsewhere. IE Mar. MY Apr. NC Jan. MI May Washington. OR Jan. AU Feb.
CO Mar. WA Jan. NZ Feb. Ranch Cincinnati. OH May 4. DC Apr. MO Jan. The Sandbox definition includes the firm's expected geographical reach. It says a lot about the founder's philosophy and style. Like the US Constitution or ten commandments. If they can't be innovative in a business area. This is a philosophical statement about WHY you're in business and is determined by your leader's particular reason for having passion for the business. At 3M. Business Language Core Values. Patagonia's outdoor clothing founder once exclaimed "Let my people surf" and that became their purpose statement.
Jim Collins' "Mars" exercise helps discover core values. Microsoft's pursuit of being on every desktop is an example. Xerox changed their tag-line to "The Document Company" to signify a change in Sandbox focus from being a copier equipment seller to document management.
It should be a quantifiable pursuit with a 10 to 25 year horizon that is audacious but not braggadocios and reinforces fundamentals.
The core purpose puts "heart" into the business. This names WHO is going to be sure a particular activity is going to be accomplished. Besides setting specific quantifiables for the quarter and one or two critical numbers.
The idea is to take the 13 week actions and put together a week-to-week plan on how they'll get accomplished. Nothing will ever get accomplished until it makes someone's weekly to do list. This sets deadlines WHEN we're going to complete certain actions.
Answer the question "If we get these five or six things accomplished. Action Plans. Many might be responsible for getting something done creating a new product.
These critical numbers define the biggest opportunity for providing positive impact on the firm. These describe HOW. Like New Year's resolutions.
Business Language Cont. The key is defining five or six key initiatives for the year. And it's important to understand the difference between accountability and responsibility. If the buck doesn't stop somewhere with a single person for every activity. Grow Better. Get all the benefits of working with Fortune clients in a small agency environment.
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Send resume to: Getting People Taylor Charts. Level 5 Leaders NY: Bias for Action NY: James Collins with Jerry I. Jim Collins.
Would you enthusiastically rehire? From Built to Last by Jim Collins: Fill in Core Values Core Values. In this consistent column. Themes — Whether as a theme for a particular round of good news stories or as a company-wide quarterly theme.
And this serves to generate new stories to bring them alive. Story-telling is the best way pursue. Do this now. Orientation — Have your core values serve as the major themes for your orientation process. Internal Newsletter — Highlight a core value each issue with an example of someone exemplifying the value. These daily actions will do more than any of the other strategies to strengthen the culture within the firm.
It produces some very healthy and often needed dialogue.
With a little creativity. Recognition and Reward — At the quarterly or annual company gathering. Appraisal Process — Have your core values serve as the section headings for your appraisal process. Ask people to take time to audit the firm along with lines of a core value. Everyday Management — Without going to the ridiculous though it's hard to repeat yourself enough.
Core Value Checklist Have a few rules. Any employee who communication to facilitate implementation: People will receives a customer complaint progress. To emphasize that On the daily lineup: Every Standards? We call it QSP.
It's a and. On the guidance team: We day out. In our organization. And we enliven them and invest their time. Our source of empower and motivate people. Once we know the always asking ourselves three we all strive to live up to. Also approvals required-to satisfy a create art environment of open On the challenges of customer. That's one of the key The two main expectations of our once said. Quality is often nebu. It is the Associates shows that our most truly empowered employees. We time. We are excellence in guest service.
Her remarks were stretching. The 5-I5 minutes to talk about one and well in the organization? We have to be able to The caliber of the people we select organization. We must On environment: Create an you know where you are right environment that allows employees now. We strive lous-you have to quantify it to employee has the authority to for customer astonishment. The awareness. Every On customer loyalty: Our 2 to create a positive work works hard to eliminate the employee experiences this process research from J.
On empowerment: Someone process to be a QSP interviewer. You don't better anticipating their needs. In 3 Are we providing our team. Most cornerstone of our success as a loyal customers are those where On the importance of people believe you've got to company -. On the magic of the Ritz: Take the time to direct. On the mission: We are ladies On the future: We are and Gentlemen Serving Ladies constantly striving to better and Gentlemen.
Guest incident action forms are used to record and communicate every incident of guest dissatisfaction. All employees will successfully complete Training Certification to ensure they understand how to perform to Ritz-Carlton standards in their position. All employees will know the needs of their internal and external customers guests and employees so we may deliver the products and services they expect.
Always talk positively. The Credo will be known. No negative comments. Our motto is: Instant guest pacification will be ensured by all. Escort guests rather than pointing out directions to another area of the Hotel.
Use the proper vocabulary with our guests. The three steps of service shall be practiced by all employees. Use guest preference pads to record specific needs. Each employee will continuously identify defects throughout the Hotel.
Every employee is empowered to resolve the problem and to prevent a repeat occurrence. Uncompromising levels of cleanliness are the responsibility of every employee. React quickly to correct the problem immediately. Be an ambassador of your Hotel in and outside the work place. Do everything you possibly can to never lose a guest.
Each employee will understand his or her work area and Hotel goals as established in each strategic plan. Practice energy conservation and proper maintenance and repair of Hotel property and equipment. Wear proper and safe footwear clean and polished. Notify your supervisor immediately of hazards. Ensure all employees know their roles during emergency situations and are aware of fire and life safety-response processes.
Use proper telephone etiquette. Take pride and care in your personal appearance adhering to all grooming standards. Uniforms are to be immaculate. Protecting the assets of a Ritz-Carlton Hotel is the responsibility of every employee. Eliminate call transfers when possible. Be knowledgeable of Hotel information hours of operation.
Not just Braggadocios. Southwest Airlines. It's getting easier to get employees. Ten Year Horizon.
Yet Reason for Being. Reputation measure: Viable Economic Model. It's getting easier to get customers. Mc Donalds Bottlenecks. S-Curve Lifecycle Go to www. Growing 2X the rate of the market. X Factor Shortages. How do you define your Sandbox. What are 3 biggest "needs" your customers have. Competitors can copy your products. Boldness has genius. All sorts of things occur to help one I that would otherwise never have occurred.
Murray The Scottish Himalayan Expedition. M the ignorance of which kills countless ideas and splendid plans: M then Providence moves too.
A whole stream of events issues from the decision. O Concerning all acts of initiative and creation there is one elementary truth. Until one is committed C there is hesitancy. Align Middle Management Growing a business requires growing leaders. Focus of Immersion sessions is senior team development. A laser takes a few watts of energy and focuses them in of the morning.
Every hour the sun you're down to your washes the earth with billions of kilowatts of energy. Yet with a reflexes -. But with a laser you can drill a hole in be found out under the a diamond or wipe out a cancer.
A laser is a weak source of your training in the dark energy. Align Everyone Else The roll-out process gets everyone headed in the same direction with common: Focus of Monthly implementation sessions is the opportunity for the Relax with senior team to work with the middle management team.
Intellectual Capital. Transactions Hill.
Empowerment and Customer Service Empower. Partnering Thomas A. Business Solutions Structural Capital Rethinking the Sales Force. Development Six Sigma quality focuses on increasing reliability to better than Market Impact are critical.
Barriers to Growth Mistakes Increase 1. Proper structures and systems are critical. Learned Optimism: She talked me into it. The flip side of this attitude is one in which individuals perceive themselves to be in control. These people are said to have internal locus of control. When they experience a problem they quickly determine how the other person needs to change in order for their own lives to improve.
Reframe each statement so that it sounds like you believe you are in control: I don't have time. No one told me. I believe that what I do has an effect. He doesn't listen. Next time I'll make sure I have his attention. To external people problems are an intrusion on their lives. Both views of the problem are "true" — it's simply a matter of how you chose to approach the world.
She doesn't understand I'm not communicating. I didn't ask. For internal people. Locus of Control Some people have a general "victim" attitude — other people and circumstances beyond their control caused things to happen. They take response-ability for making things happen. Each of these statements is a different view of the same problem the external person complained about earlier. I agreed to go along with it.
You can whine or take control. Top 3 and Top 1 of 3 Core Values. Rhythm Daily. Remain Constant Top 3. CO — Understanding Multiple Intelligences Palatine.: Theme Meeting Thematic Goal? Who's Accountable? When will you hold the meeting? Using the Multiple Intelligences list of activities. Did it work? In five years it turned the unknown Bethlehem Steel Company into the biggest independent steel producer in the world.
What's your idea? Don't be concerned if you only finished two or three. Then tackle item two in the same way. Lee outlined briefly his firm's services. He added a note saying the lesson was the most profitable from a money standpoint he had every learned.
Pull the sheet out of your pocket every 15 minutes and look at item one until it is finished. Daily Theme So the story goes: One day a management consultant. Five more minutes pass. Do this until quitting time. The others can wait. Try it out as long as you wish and then send me a check for what YOU think it's worth".
What we need around here is not more "knowing" but more doing.
The whole interview lasted about twenty-five minutes. Ivy Lee. You'll be working on the important ones. If you can't finish them all by this method. After you've convinced yourself of the worth of this system have your men try it. I'll gladly listen to you and pay you anything you ask. That took about three minutes. Mark the "Others" row if you sent a Thank You to someone not on your list.
See if you can send a Thank you at least twice to everyone on your list. Place five Thank You cards on your desk and give them out each week for the next ten weeks. Put a checkmark next to the five to whom you sent a Thank You card each week. See if you are playing favorites? Anyone you're ignoring on a regular basis?
All things are bound together. All things connect. Name Title we are but one thread within it. Whatever we do to the web. This has become a powerful tool for detecting and changing those who "smile up and kick down. We can't force that creativity and energy from our teams — they have to give it — but we have to have it to win.
Almost Matrix "To oversimplify. I am now CLO a coach. In many cases.. The simple job description of a CKO is to make sure everyone in the firm "knows what they need know" to do their job. This is both a function of the information systems and the training systems.
Head of Research and Development 4. Accountability Worksheet Assignment: Head of Company CEO 1. Head of Sales 2. List Key Measures for each position. Each month. Head of Marketing 3. Be the Vocal Expert 6. Be Courageous 3. We Use a Big Picture Approach 3. Be Responsible for Your Own Experience All actions of Stratford financial personnel should be consistent with the above statements. We educate them on how the entire process works and incorporate appropriate financing programs at every stage from land to permanent.
Routine Will Set You Free 4. See the Big Picture 7. Be Proactive 5. The Stratford Mission Our actions help people make SFR real estate decisions based on knowledge rather than ignorance or emotion. Ethics and Respect For All 2. We Educate First 2.
We specialize in helping people who want to build their custom dream homes. We work with clients from the beginning of the process. Who do you know that could use our services? Use this approach or a variation in all phone calls meetings and correspondence. We can improve credit scores within days and finance clients with no income and no cash on million dollar purchases.
Our methods encourage liquidity. We will provide competitive mortgages without competing for deposits. We can shorten the time from Lot purchase to getting sticks up. We can provide help and education to lot and custom home clients. We help them understand their mortgage decisions within the context of their total financial picture. We recommend the client pay the architect to scope out the house to the tiniest detail before bids creating more billable hours for the architect.
We teach the consumers to have liquidity for the project so the contractor does not depend on the bank draws. We save them time by educating the consumer on the Custom Home process from start to finish. We can fund most clients turned down for income or credit reasons. We give them an understanding of the entire custom home and financing process from start to finish.
We can help Lot Buyers understand how to get from a Lot to a finished home. We establish an accurate budget and market value so the architect can understand the actual scope of affordability and marketability for the home. We can get clients funded for difficult projects. The Keys to Success are Persistence and Consistency 1. What I do every day to generate business: What I do every month to maintain business: What I do every week to generate business: What I do every month to generate business: What I do every week to maintain business: What I do every day to maintain business: In a team.
Jazz Band Gazelles are like Jazz Bands — lots of improvisation going on. This always leads to trouble. The rest are just creating a lot of noise. In one-on-ones. Focused Collective Intelligence — to the extent a group can out-think an individual. This is not to be underestimated as a critical tool for leaders and managers. Why Team Meetings? Warning Often Suspended — when the company is faced with a large initiative like moving. Weekly executive team meeting — Meeting Rhythm Set dates in calendars for Year Out.
Conduct 2-hour MBD training. Annual 2 day meeting. Planning Pyramid Quarterly 1 day update. What can be done about it? Bite-sized chunks!! Optional Review a core ideology. By phone if only option. What's Up. When is your Daily Meeting going to be? Specifics about activities. Where are you stuck? Where's the bottleneck? Who's run into a roadblock. We also recommend using a reminder service like iping.
Open conversation around a "rock. It helps people see trends in the data. Critical Number. Maybe ackward at first. If it's not. To make these meetings productive and useful. These employee team meetings are THE major building block for implementing the rest of the ideas you'll learn in the Master of Business Dynamics series.
I also recommend you back it up against a critical time deadline. Sample log in Appendix. Have the person with accountability for a "rock" make a presentation on how they are addressing it. Good News. In fact. This will cause the meeting to end on time. Go over the hassle logs.
One Phrase Closes — go around the room and let everyone say a word or phrase that represents how they feel at that moment about the meeting. It may seem impossible at first. Just review if there are any recurring issues or concerns that the team or its customers are facing day in and day out. It's a way to counter the negativity of these meetings. Don't get hung-up in conversation. This 30 to 60 minutes each week. I suggest the following specific agenda.
It's best if every team graphs the weekly measurements as they are shared in the meeting. The Numbers. Choose one to get to the root cause of and assign a person or small group to explore. It's also a great way to get to know each other better and to give each other a pat on the back. Just report the numbers.
Keep a log of who said they would do what when. The suggested agenda: Collective Intelligence. Go over Smart Numbers. David Looking Back. Hezlep will meet with PetSmart and 2 other Phoenix-area prospects Result: PetSmart meeting went great. Senior Staff cc: Commitments Thanks for getting these in on time!
Chris 1 Data enter the payroll information needed for the timecard merge into the Lotus Staff database info for each employee. Assure Hezlep follows through with Randstad requests for pricing options. Robert Liberman will come back to finish Act! Scheduled for Wednesday afternoon Next Week. Dale I was not able to complete my commitment from last week.
In process. These spreadsheets will help illustrate exactly what the difference will be so employees can plan. Kirtz should get decision from Dominick's Result: Introduced in Monday's meeting as "the provider of this new program". IS Last week's committment update. DONE Next weeks: From high tech to low tech. Even though their people work in a 7-days-a-week.
The article discusses what they talk about. The second article outlines why and how one of the hottest software companies. The last article is about Microsoft's use of daily meetings. Meeting Rhythm Examples Others Meeting Weekly and Daily We feel strongly that every employee should be in some kind of daily and weekly meeting with their team.
On the following pages are three articles. It establishes an emotional tie with the rest of the company.: The Daily Lineup Who: Leonardo Inghilleri. Every one of its nearly Ten minutes after the meeting begins. Just as important. Senior VP. Guiding Principle Fast focus. We work in a 7-days-a-week. C September M. For one critical moment every day. Successfully reported this slideshow.
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